What is your return policy? Give me the details.
If for ANY reason you are not satisfied with your item within 30 days of receipt, you may return your item for a refund or exchange.
DISCOUNTS CANNOT BE STACKED. No additional discount can be added to subscriptions.
ONLINE WAREHOUSE SALE (cara loren shop): All sales are final. No exceptions.
ALL BLACK FRIDAY SALES (cara loren shop) ARE FINAL.
Please Note: All items on SALE page and the CL x Bucked Up Products are "All Sales are Final." No Returns.
Rules for Return or Exchange:
What carriers do you use?
DHL and FedEx.
How long before my order arrives?
After you place an order it takes between 1-3 hours to process it. However, if you place an order after 1PM MST, your order will be processed the next business day. Domestic orders can arrive between 1-7 days, and international orders between 14-21 days. Please note that your order arrival date is an estimate. There are many factors that go into when your order will arrive such as: location, weight of package, and busy shipping seasons.
**Cara Loren Active will not be responsible for lost or stolen packages once shipped.**
Why haven’t I received my order?
At Cara Loren Active we use only the most reliable shipping services, and although it is extremely rare, orders can get lost. If after 45 days you still have not received your order, please contact customer service at firstname.lastname@example.org. We want more than anything for you to receive your product, and we will do everything possible to make sure you receive your order.
Who is responsible for paying International taxes and duties?
If your local government imposes taxes and duties, you will be responsible for paying the taxes, duties, and/or custom fees. Please contact customs specific to your country for more information.